Refund Policy

New customers may be eligible for a free trial period, typically 14 days as stated at signup. During the trial, you have full access to subscription features at no charge. We strongly recommend fully evaluating the Service during this period.

• You can cancel the trial at any time through your account settings before it expires; no charges will apply.
• If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan and the first billing cycle will be charged to your selected payment method.

For paid subscriptions, you may request a goodwill refund of your most recent subscription charge within fourteen (14) calendar days from the charge date, provided that:

• You have not previously received a refund on the same TrackBin account.
• You have not used the Service in a manner that violates our Terms of Service.
• The request is submitted in good faith.

Refunds within this window will be issued to the original payment method. Processing typically takes between five (5) and ten (10) business days, depending on your bank or card issuer.

Subscription fees charged more than fourteen (14) calendar days before the refund request are non-refundable, except as required by applicable law or as expressly provided below. We do not provide partial or pro-rated refunds for unused portions of a billing cycle when you cancel mid-cycle. After cancellation, you retain access to the Service until the end of the current billing period.

For annual plans, the fourteen (14) day refund window applies to each renewal charge. After that window expires, the annual fee is non-refundable. You may cancel renewal at any time through your account settings to prevent future charges.

If the Service experiences a documented, prolonged outage or material defect that prevents substantial use of core functionality, and we are unable to remediate the issue within a commercially reasonable time after you report it, you may be eligible for a pro-rated service credit or refund covering the affected period. Service credits are applied to future billing unless a refund is required by law.

If you are a consumer in the European Economic Area, the United Kingdom, or another jurisdiction with mandatory consumer protection legislation, you may have additional cancellation or withdrawal rights that supplement this Policy. By starting to use the Service immediately after subscription, you may, in certain jurisdictions, expressly waive the statutory withdrawal period. Where the right of withdrawal applies, you may exercise it within fourteen (14) days of subscribing by contacting us as described below. Nothing in this Policy is intended to override your non-waivable statutory rights.

The following items are not eligible for refund under any circumstances:

• Custom development, onboarding, or professional services explicitly marked as non-refundable at purchase.
• Charges associated with usage-based or one-time add-ons after the add-on has been delivered or consumed.
• Any subscription where the account has been suspended or terminated for violation of our Terms of Service.
• Charges older than fourteen (14) days, unless required by applicable law or covered by Section 5 on Service Failures.

To request a refund, send the following information to admin@trackbinapp.com:

• The email address associated with your TrackBin account.
• The invoice number or order ID from the receipt issued by our payment processor, Paddle.
• The date of the charge and the amount you are requesting to be refunded.
• A brief description of the reason for your request to help us improve the Service.

We will acknowledge receipt within two (2) business days and provide a decision within seven (7) business days. Approved refunds are issued by Paddle, as merchant of record, to your original payment method.

We strongly encourage you to contact us before initiating a chargeback or payment dispute with your bank. Most billing issues are resolved within 24 to 48 hours through our support team. Chargebacks initiated without prior contact may result in temporary suspension of your account pending resolution and may impact your ability to use the Service in the future.

We may update this Refund Policy from time to time. Changes apply prospectively from the new Effective Date and do not affect refund requests for charges incurred before the change.

For refund inquiries or general billing questions, contact admin@trackbinapp.com.